For my elective selective, I spent time shadowing support staff at our clinic as well as several other clinics. The day that I spent shadowing our support staff was invaluable on multiple levels. Not only did it help me to understand better how our clinic functions, and in turn how I can be a better part of the team, but the support staff also voiced appreciation that a provider was taking time to recognize and understand the hard work they do. Then, I was able to critically examine how other clinics function and compare them to ours to identify areas for improvement.